Assistant Department Manager (Wood)

Floor & Decor • Countryside, IL

7d • $17 - $26 • Onsite

About The Position

The Assistant Department Manager (Wood) is responsible for training and developing Product Sales Specialists and helping ensure customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports merchandising and inventory activities, assists customers with product selection and transactions, and helps maintain department standards. The position also requires completion of product specialist courses and forklift proficiency testing and certification.

Work is performed in a warehouse environment where employees may be exposed to moving vehicles. Noise levels are typically moderate to noisy. Physical duties include handling or feeling objects; frequently standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and exerting varying levels of force to move objects.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; often use hands and fingers to handle or feel.

Responsibilities

• Act and work consistently with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Demonstrate and teach the company’s basic retail P’s: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct product sales specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer purchases at checkout using the point-of-sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED