Assistant Department Manager (Deco)

Floor & Decor • Murfreesboro, TN

9d

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role directs department associates, supports merchandise presentation and pricing, communicates inventory needs, and assists customers with product selection and checkout.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Demonstrate understanding of and compliance with safe lifting practices and standard operating procedures.
• Drive and teach the company’s retail philosophy around the basic P’s: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all Product Specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist merchandise processing to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously; answer product questions and assist with selections.
• Process customer transactions, refunds, and exchanges according to established guidelines using the point-of-sale system.
• Present how-to classes to customers.
• Follow cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required; create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED