Assistant Department Manager (Deco)

Floor & Decor • Warrensville Heights, OH

3d

About The Position

The Assistant Department Manager (Deco) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role directs department associates, supports merchandising and inventory activities, and assists customers throughout their shopping and checkout experience.

The position requires understanding merchandise and installation, promoting the company’s retail philosophy, and ensuring department presentation, pricing, and organization. The role also involves following established operating and safety procedures, completing required certifications, and communicating department needs and procedural changes to management and associates.

The job is performed in an environment frequently exposed to a warehouse setting and moving vehicles, with noise levels typically moderate to noisy. Physical requirements include lifting, carrying, pushing, or pulling objects with varying levels of force, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists and provide direction to ensure attentive and accurate customer service.
• Act and work consistently with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Drive and teach the company’s retail philosophy, including the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Complete all Product Specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously and assist with product questions and selections.
• Process customer transactions at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED