Assistant Department Manager (Deco)

Floor & Decor • West Chester, OH

3d

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience through exceptional customer service and product information. The role directs Product Sales Specialists, supports department merchandising and operations, assists customers with product selections and transactions, and helps maintain accurate inventory, pricing, and product presentation.

The work takes place in a warehouse environment with moving vehicles and moderate to noisy conditions. The position involves frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. It also requires handling objects and exerting varying levels of force, including occasionally 30–60 pounds.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate compliance with safe lifting practices and standard operating procedures.
• Understand and teach the company’s basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all Product Specialist certification courses.
• Demonstrate knowledge of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously and assist with product questions and selections.
• Process customer purchases at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow procedures for accepting cash, checks, and charge cards.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED