Assistant Department Manager (Installation Materials)

Floor & Decor • Arlington Heights, IL

3d

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to sales specialists, supports customer transactions and questions, and maintains the department’s merchandise, pricing, and organization. The position also requires completing product specialist courses and forklift proficiency testing and certification.

The job is performed in a warehouse environment with moving vehicles and moderate to noisy conditions. Physical duties include lifting and moving objects, handling items, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the job’s essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel objects.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate knowledge of merchandise and installation.
• Maintain the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer purchases at checkout using the POS system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED