Assistant Dental Office Manager

Aspen Dental Management•North LIttle Rock, AR

21h

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps with daily front office operations and creates positive patient experiences that build trust and loyalty. The role reports to the Manager and works with the dental team to support patient care and practice operations. New team members participate in an eight-week training program. The position includes supporting and reinforcing the non-clinical team’s daily tasks and priorities under the Manager’s direction, reviewing practice data, coordinating patient appointments, and handling insurance payments, collections, nightly deposits, and credit card processing. Aspen Dental describes its training program, competitive compensation, and flexible scheduling as career-supporting features.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on using data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and handle collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments, handle collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.