Assistant Dental Office Manager

Aspen Dental Management•Port Orange, FL

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps with daily front-office tasks and duties to create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient care, helps supervise the non-clinical team, reviews practice data, oversees appointment scheduling and confirmation, and handles insurance payments, collections, deposits, and credit card processing. Additional tasks may be assigned by the Manager. Practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Responsibilities and conditions may vary by location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Complete additional tasks assigned by the Manager.