Assistant Dental Office Manager

Aspen Dental•Charlotte, NC

7d•$20 - $22

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and supports the practice’s non-clinical team. New hires participate in an eight-week training program. The position provides patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. It also involves working with the dental team, discussing treatment options provided by the clinical team, reviewing practice data, and managing patient scheduling, insurance payments, collections, deposits, and credit card processing. Additional tasks may be assigned by the Manager.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections while ensuring high quality of care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.