Assistant Dental Office Manager

Aspen Dental Management•Apopka, FL

11d

About The Position

As an Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, you will perform daily front-office duties and help create lasting impressions and build trust and loyalty with patients. You will report to the Manager and participate in an eight-week training program. The position supports patient service, practice operations, appointment scheduling, insurance verification, payments, and coordination of the non-clinical team. Bilingual Spanish/English skills are required.

Requirements

Dental background.
Bilingual Spanish/English.

Nice To Haves

High school diploma or equivalent; a college degree is preferred.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail oriented.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections; balance nightly deposits and process credit cards.
Perform additional tasks assigned by the Manager.