Assistant Dental Office Manager

Aspen Dental Management•Ocala, FL

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager provides patient service, supports treatment and payment discussions, helps supervise the non-clinical team, reviews practice data, and oversees appointment scheduling and financial processing.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and a focus on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.