Assistant Dental Office Manager

Aspen Dental Management•Springfield, MO

21d

About The Position

At Aspen Dental, an Assistant Dental Office Manager, called an Operations Lead, helps with daily front-office operations and creates lasting impressions while building patient trust and loyalty. The role reports to the Manager and involves supporting patients and the dental team, overseeing scheduling and administrative processes, and helping evaluate practice performance. New team members participate in an eight-week training program.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an ability to leverage data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.