Assistant Dental Office Manager

Aspen Dental Management•Destin, FL

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The role reports to the Manager and helps oversee the non-clinical team under the Manager’s direction. New hires participate in an eight-week training program. Aspen Dental describes the position as an opportunity to support communities and positively affect patients’ lives. Practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.; details may vary by location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of different ages and backgrounds.
Analytical thinking and an ability to leverage data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Discuss treatment options provided by the clinical team with patients, verify insurance payments, and ensure collection while supporting high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.