Assistant Dental Office Manager

Aspen Dental•Calhoun, GA

23d•$20 - $22

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The position supports patient care and practice operations, including coordinating with the dental team, assisting patients with treatment options and insurance matters, supervising non-clinical team tasks under the Manager’s direction, and overseeing scheduling and financial processing.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other members of the dental team to provide exceptional patient care.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.