Assistant Dental Office Manager

Aspen Dental Management•Easton, MD

25d

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and duties to create positive patient experiences and build trust and loyalty. The role reports to the Manager and helps supervise and reinforce the daily tasks and priorities of the non-clinical team. New hires participate in an eight-week training program.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of diverse ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payment and collection while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirming patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit-card payments.
Perform additional tasks assigned by the Manager.