Assistant Dental Office Manager

Aspen Dental Management•Charleston, WV

24d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient care, practice operations, appointment scheduling, insurance verification, collections, deposits, and payment processing. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

High school diploma or equivalent; a college degree is preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
Under the direction of the Manager, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.