Assistant Dental Office Manager

Aspen Dental•Tucson, AZ

18d•$18 - $22

About The Position

As an Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, you will perform daily front-office tasks and duties to create positive patient experiences and build trust and loyalty. You will report to the Manager and participate in an eight-week training program. The role includes patient service, collaboration with the dental team, support for treatment discussions and insurance and payment processes, oversight of non-clinical team priorities, review of practice data, and management of appointment scheduling and financial processing.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection to support high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.