Assistant Dental Office Manager

Aspen Dental•Memphis, TN

7d•$18 - $21

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front-office work that helps create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager helps coordinate non-clinical team priorities, patient scheduling, treatment-option discussions, insurance verification and payments, collections, and practice data review. The position is full-time and pays $18–$21 per hour. Aspen Dental-branded practices are independently owned and operated by licensed dentists, with non-clinical business support provided by Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on using data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Complete additional tasks assigned by the Manager.