Assistant Dental Office Manager
About The Position
At Aspen Dental, the Assistant Dental Office Manager role—called an Operations Lead—is an opportunity to support patients and the daily operation of a dental practice. The role performs front-office tasks and duties that help create lasting impressions and build trust and loyalty with patients. The Assistant Dental Office Manager reports to the Manager and participates in an eight-week training program. The position involves providing compassionate patient service, working with the dental team to support patient care, discussing treatment options provided by the clinical team, and handling insurance verification and payment collection. Under the Manager’s direction, the role supervises and reinforces daily tasks and priorities for the non-clinical team, reviews practice data, oversees appointment scheduling and confirmations, and helps balance nightly deposits and process credit cards. Additional tasks may be assigned by the Manager.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
- Analytical thinking and an emphasis on leveraging data.
- Organized and detail oriented.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Work collaboratively with other members of the dental team to provide exceptional patient care.
- Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection.
- Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
- Review day-to-day data to evaluate its impact on the practice.
- Oversee scheduling and confirmation of patient appointments.
- Verify insurance payments, collect payments, balance nightly deposits, and process credit cards.
- Perform additional tasks assigned by the Manager.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
- Career development and growth opportunities
- Flexible scheduling
- Free continuous learning through TAG U
- Best-in-class training program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
