Assistant Dental Office Manager

Aspen Dental Management•Chattanooga, TN

10d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front office duties that help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and helps supervise and reinforce the daily tasks and priorities of the non-clinical team. New hires participate in an eight-week training program. The position is full-time and pays $22–$24 per hour. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. Conditions may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and willingness to leverage data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.