Assistant Dental Office Manager

Aspen Dental Management•Virginia Beach, VA

17d

About The Position

At Aspen Dental, an Assistant Dental Office Manager—called an Operations Lead internally—supports daily front-office operations and helps create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager provides patient service, supports treatment discussions and payment processes, reinforces daily tasks and priorities for the non-clinical team under the Manager’s direction, reviews practice data, and oversees appointment scheduling and confirmation. Duties may vary by independently owned and operated Aspen Dental location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collections.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.