Assistant Dental Office Manager

Aspen Dental•Wilson, NC

16d•$20 - $23

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office work to create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager helps oversee the non-clinical team, supports patient care and treatment discussions, and manages administrative and financial office processes. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Responsibilities and conditions may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and a focus on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other members of the dental team to provide exceptional patient care.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.