Assistant Dental Office Manager

Aspen Dental Management • Warrington, PA

2d

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front office tasks and supports the Manager in running the practice. The role focuses on creating positive patient experiences, building trust and loyalty, and supporting exceptional patient care. The position reports to the Manager and includes participation in an eight-week training program.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with the dental team to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collections.
• Under the Manager's direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit cards.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health, dental, and vision benefits
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Flexible scheduling
• Best-in-class training program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED