Assistant Dental Office Manager

Aspen Dental•Tupelo, MS

1d•$20 - $23

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and helps create lasting impressions while building trust and loyalty with patients. The role reports to the Manager and includes an eight-week training program. The Operations Lead provides patient service, supports the dental team, consults with patients about treatment options and related insurance and payment matters, and helps supervise the non-clinical team. The position also supports appointment scheduling, financial processing, and review of practice data.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.