Assistant Dental Office Manager

Aspen Dental•Steubenville, OH

3d•$19 - $22

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and helps create positive patient experiences that build trust and loyalty. The role reports to the Manager and includes participation in an eight-week training program. The Assistant Dental Office Manager supports patient service, treatment and insurance discussions, non-clinical team priorities, practice data review, scheduling, payment collection, and administrative processes.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with other members of the dental team to provide exceptional patient care.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review data day to day to evaluate the impact on the practice.
Oversee scheduling and confirming patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.