Assistant Dental Office Manager

Aspen Dental Management•Coralville, IA

10d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front office tasks and duties that help create positive patient impressions and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient service and care, assists with treatment and insurance discussions, reinforces non-clinical team priorities, reviews practice data, oversees appointment scheduling, and handles payment and deposit processes. This is a full-time position paying $19–$22 per hour.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an ability to leverage data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.