Assistant Dental Office Manager

Aspen Dental Management•Woodhaven, MI

16d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front-office tasks and duties that help create lasting impressions and build trust and loyalty with patients. The position reports to the Manager and includes an eight-week training program. The role supports patients and the dental team, supervises and reinforces non-clinical team priorities under the Manager’s direction, and helps evaluate practice performance using daily data. Aspen Dental-branded practices are independently owned and operated by licensed dentists, and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review daily data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.