Assistant Dental Office Manager

Aspen Dental•Lee's Summit, MO

15d•$21 - $24

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks to create positive patient impressions and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient service and care, helps supervise the non-clinical team, reviews practice data, oversees appointments, and handles insurance payments, collections, deposits, and credit card processing. Additional tasks may be assigned by the Manager.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, patient-centered service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.