Assistant Dental Office Manager

Aspen Dental•Jacksonville, FL

7d•$20 - $22

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead within the organization—helps create lasting impressions and build trust and loyalty with patients by performing daily front-office tasks. The role reports to the Manager and participates in an eight-week training program. It involves supporting patient care, assisting with non-clinical team priorities, reviewing practice data, managing appointment scheduling, and handling insurance payments and financial processing. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Details may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection to support high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Complete additional tasks assigned by the Manager.