Assistant Dental Office Manager

Aspen Dental•Port Orange, FL

3d•$20 - $23

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office tasks and helps create positive patient experiences and build patient trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports the non-clinical team, patient scheduling, treatment-option discussions, insurance verification and payment collection, and practice review using daily data.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of different ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Complete additional tasks assigned by the Manager.