Assistant Dental Office Manager

Aspen Dental•Lexington, NC

8d•$18 - $22

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and helps create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The position supports patient care and practice operations in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Duties and conditions may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payment and collection.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.