Assistant Dental Office Manager

Aspen Dental Management•Mount Pleasant, WI

About The Position

Aspen Dental calls the Assistant Dental Office Manager an Operations Lead. The role supports the daily operations of a dental practice by completing front-office duties and helping create positive patient experiences and build trust and loyalty. The position reports to the Manager and includes an eight-week training program. The Operations Lead works with the dental team to support patient care and, under the Manager’s direction, supervises and reinforces the daily tasks and priorities of the non-clinical team. Practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review daily data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.