Assistant Dental Office Manager
About The Position
At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager works with the dental team to support patient care, consults with patients about treatment options provided by the clinical team, and helps supervise the daily tasks and priorities of the non-clinical team under the Manager’s direction. Duties also include reviewing practice data, managing patient appointments, and handling insurance payments, collections, deposits, and credit card processing. Aspen Dental describes its practices as independently owned and operated by licensed dentists, with non-clinical business support services provided by Aspen Dental Management, Inc. Details may vary by independently owned and operated locations.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
- Analytical thinking and a focus on leveraging data.
- Organized and detail-oriented.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Work collaboratively with other members of the dental team to provide exceptional patient care.
- Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high-quality care.
- Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
- Review day-to-day data to evaluate its impact on the practice.
- Oversee scheduling and confirmation of patient appointments.
- Verify insurance payment and collections, balance nightly deposits, and process credit card payments.
- Complete additional tasks assigned by the Manager.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
- Career development and growth opportunities
- Free continuous learning through TAG U
- Flexible scheduling
- Eight-week training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
