Assistant Dental Office Manager

Aspen Dental Management•Roanoke, VA

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps manage daily front office operations and create positive patient experiences. The role reports to the Manager and supports the non-clinical team by reinforcing daily tasks and priorities. New hires participate in an eight-week training program. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on using data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with the dental team to provide exceptional patient care.
Discuss treatment options provided by the clinical team with patients, verify insurance payments, and support collections while ensuring high-quality care.
Under the direction of the Manager, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.