Assistant Dental Office Manager

Aspen Dental Management•Brooklyn Center, MN

18d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps deliver a positive patient experience and supports the daily operation of the practice’s front office. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager helps build patient trust and loyalty, supports the non-clinical team, and handles front-office and administrative duties in accordance with company policies, government regulations, and dental board standards.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of different ages and backgrounds.
Analytical thinking and the ability to leverage data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, high-quality patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Discuss treatment options provided by the clinical team with patients and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.