Assistant Dental Office Manager

Aspen Dental Management•Sidney, OH

11d

About The Position

Aspen Dental’s Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office work and helps create positive patient experiences that build trust and loyalty. The role reports to the Manager and supports the non-clinical team by reinforcing daily tasks and priorities. New team members participate in an eight-week training program. The position is full-time and pays $17–$21 per hour. Aspen Dental practices are independently owned and operated by licensed dentists; the practices receive non-clinical business support from Aspen Dental Management, Inc. Role details may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and collect payments while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.