Assistant Dental Office Manager

Aspen Dental Management•Tarentum, PA

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and supports the practice’s non-clinical team and day-to-day operations. New team members participate in an eight-week training program. The position involves providing compassionate, high-quality patient service; collaborating with the dental team; discussing clinical-team-provided treatment options with patients; and verifying insurance payments and collections. Under the Manager’s direction, the Assistant Dental Office Manager reinforces non-clinical team priorities, reviews practice data, oversees patient scheduling and appointment confirmations, and handles nightly deposits and credit-card processing.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit-card transactions.
Complete additional tasks assigned by the Manager.