Assistant Dental Office Manager

Aspen Dental Management•Branson, MO

About The Position

The Assistant Dental Office Manager, referred to at Aspen Dental as an Operations Lead, performs daily front-office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes an eight-week training program. The position supports patient care and practice operations in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirming patient appointments.
Verify insurance payment and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.