Assistant Dental Office Manager

Aspen Dental•Killeen, TX

17d•$19 - $23

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front office tasks and duties to create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient service, treatment consultations, insurance verification and payment collection, scheduling, and daily practice operations while reinforcing the priorities of the non-clinical team under the Manager’s direction.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection to support high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.