Assistant Dental Office Manager

Aspen Dental Management•Troy, AL

14d

About The Position

At Aspen Dental, an Assistant Dental Office Manager—called an Operations Lead within the organization—helps create lasting impressions and build trust and loyalty with patients by performing daily front office tasks and duties. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports patient care, supervises and reinforces non-clinical team priorities under the Manager’s direction, reviews practice data, and oversees appointment scheduling and confirmation, insurance payments, collections, nightly deposits, and credit card processing. Additional tasks may be assigned by the Manager.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Work collaboratively with dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.