Assistant Dental Office Manager

Aspen Dental Management • Livonia, MI

11d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and supports the practice’s non-clinical team. New team members participate in an eight-week training program. The position offers $22–$24 per hour and is full-time.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Collaborate with other dental team members to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit cards.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health benefits
• Dental benefits
• Vision benefits
• 401(k) savings plan with employer match
• Career development and growth opportunities
• Flexible scheduling
• Free continuous learning through TAG U
• Best-in-class training program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED