Assistant Dental Office Manager

Aspen Dental•Destin, FL

2d•$21 - $24

About The Position

At Aspen Dental, the Assistant Dental Office Manager (called an Operations Lead at Aspen Dental) helps deliver a positive patient experience and support daily practice operations. The role reports to the Manager and performs daily front-office tasks to build trust and loyalty with patients. New hires participate in an eight-week training program. The position includes patient service, coordination with the dental team, support for treatment and insurance discussions, and oversight of scheduling, payments, deposits, and credit-card processing. The Assistant Dental Office Manager also helps supervise the non-clinical team and reviews practice data. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc. Details may vary by independently owned and operated location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payment and collection.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit cards.
Complete additional tasks assigned by the Manager.