Assistant Dental Office Manager

Aspen Dental Management•Concord Mills, NC

24d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is part of a dental practice and performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The role reports to the Manager and helps supervise and reinforce the daily tasks and priorities of the non-clinical team under the Manager’s direction. New team members participate in an eight-week training program. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.