Assistant Dental Office Manager

Fitchburg Smiles•Fitchburg, MA

About The Position

Fitchburg Smiles is seeking an organized, patient-focused Dental Office Manager to lead day-to-day practice operations. The role focuses on optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading front-desk staff. Applicants must have at least 3 years of direct experience working as a Dental Office Manager; applications without prior dental office management experience will not be considered. The manager presents treatment plans and payment options, guides patients through care, coordinates with clinical staff, oversees schedules and daily operations, leads daily huddles, manages staff schedules and administrative workflows, and serves as the liaison to the third-party billing company. The role also includes collecting patient payments and maintaining HIPAA, OSHA, and office safety compliance. Compensation is $26.00–$31.00 per hour.

Requirements

At least 3 years of direct experience working as a Dental Office Manager.
Organized and patient-focused.

Responsibilities

Present comprehensive treatment plans and payment options to patients clearly and compassionately.
Guide patients through their care journey, answer questions, and address concerns to support patient retention.
Coordinate with dentists, hygienists, and assistants to maintain quality of care.
Manage the practice schedule to maximize daily production and minimize downtime.
Lead daily huddles and coordinate front-desk flow for patient check-in and check-out.
Manage staff schedules, administrative workflows, and team communication.
Serve as the main point of contact for the third-party billing company, including conveying daily patient collections, day-end balance reports, and insurance details.
Collect co-pays, patient portions, and over-the-counter payments at the time of service.
Maintain adherence to HIPAA, OSHA, and office safety protocols.