Assistant Dental Office Manager

Aspen Dental Management • Steubenville, OH

1d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is part of a dental practice and performs daily front-office tasks to create positive patient impressions and build trust and loyalty. The role reports to the Manager and helps supervise and reinforce daily tasks and priorities for the non-clinical team under the Manager’s direction. New team members participate in an eight-week training program.

The position focuses on patient service, practice operations, and administrative responsibilities, including scheduling appointments, reviewing practice data, assisting patients with treatment options provided by the clinical team, verifying insurance payments, collecting payments, and handling nightly deposits and credit-card processing. Aspen Dental describes its offerings as including competitive compensation, flexible scheduling, career development, and continuous learning. Practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrated analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high-quality care.
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirming patient appointments.
• Verify insurance payments, collect payments, balance nightly deposits, and process credit cards.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Flexible scheduling
• Best-in-class training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED