Assistant Customer Service Team Lead

Northeast Grocery•Village of Ballston Spa, NY

4d•$18 - $26

About The Position

The Assistant Customer Service Team Lead helps ensure Front End associates provide fast, friendly, and efficient customer service and oversees the store’s Front End operation, including checkout, bottle returns, cleaning break rooms and restrooms, and maintaining the parking lot and sidewalk areas. The role ensures compliance with Front End policies and procedures and assists the Customer Service Manager in communicating and implementing company programs. The position trains and supervises cashiers, bottle associates, and service clerks; schedules associates; performs administrative duties; and supports customer-service, cash-control, security, sanitation, merchandising, and expense-control practices. It also maintains accurate cashier records and ensures transactions and pricing-error records are handled in accordance with company policies and procedures.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and follow through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy is provided at all times.
Work within company 5S efficiency standards and ensure Front End associates do the same.
Ensure associates ask customers for an AdvantEdge Card and acknowledge customers at the beginning and end of each transaction.
Ensure associates understand shrink-related items and how to control shrink.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security in accordance with company policies and procedures.
Ensure cash controls and over/short policies are followed.
Maintain adequate operating supplies for the Front End while controlling expenses.
Control cash collected at registers in accordance with company policies and procedures.
Maintain detailed, accurate cashier log books for audit purposes and company regulatory compliance.
Assist the Customer Service Manager with Front End expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately and efficiently, in accordance with corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep the Front End operation neat, safe, clean, and compliant with company and state sanitation regulations.
Maintain a neat, clean, and organized workstation in accordance with 5S standards.
Ensure Front End merchandising racks, including cigarette and candy racks, are adequately stocked and kept neat and clean.
Perform other related duties assigned by management and adhere to company policies and procedures.