Assistant Customer Service Supervisor

The Aero ALL-GAS Company•Hartford, CT

63d•$19 - $25•Onsite

About The Position

Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company! We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.

Requirements

High School Diploma or GED
2+ years of experience in customer service
Proficiency with customer service software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail

Nice To Haves

At least 1 year in a supervisory or lead role
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handle difficult situations calmly and effectively
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment

Responsibilities

Support management in supervising and mentoring customer service staff
Assist with scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assist with reporting, documentation, and process improvements