Assistant Customer Service Manager

Albertsons Companies • Quincy, MA

9d • $19 - $25 • Onsite

About The Position

Join Albertsons Companies as an Assistant Customer Service Manager and take the next step in your people management career. This role focuses on customer service, operational consistency, and checkout efficiency. You will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer in a fast-paced, customer-facing environment. We are looking for team-focused managers passionate about customer service, people development, and operational excellence.

Requirements

• Strong customer-service focus with a professional team presence
• Effective communication, coaching, and collaboration skills
• Strong organization, prioritization, and planning abilities
• Ability to stay composed in fast-paced, customer-facing environments
• Front-end operations and customer service execution
• Cash handling, reconciliation, and compliance practices
• Labor planning, scheduling, and service coverage
• Safety awareness and loss-prevention support
• Front-end systems, registers, and store operations
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications
• Ability to review service metrics, cash variance, and performance trends
• Ability to train, coach, and support associate development
• Ability to stand, move, lift, carry, or push objects as required
• Ability to operate and troubleshoot front-end equipment
• Flexible availability including evenings, weekends, and holidays
• Reliable attendance
• Compliance with company policies, safety standards, and the Code of Business Conduct

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Assist with monitoring inventory and ordering front-end supplies and materials
• Assist with hiring, training, coaching, and developing front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Medical
• Dental
• 401k
• Vision
• Disability insurance
• Life insurance
• Sick pay
• PTO/Vacation Pay or Flexible Time Off
• Paid holidays
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)
• Quarterly bonus (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed