Assistant Customer Service Manager

Niemann Foods • Carmel, IN

6d • Onsite

About The Position

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 6 months retail experience
• Knowledge of retail computer systems
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).

Nice To Haves

• Word and Excel a plus

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Learns and uses the GUEST program
• Maintains customer satisfaction by providing solutions to customer concerns
• Assists in training and developing front end staff
• Assists in controlling shrink, expenses and labor
• Responsible for company assets including cash accountability
• Processes information and merchandise through computer system and POS register system at lanes and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Work varied hours/days to oversee front end operations.
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED