Assistant Customer Service Manager

Harvest Market (Niemann) (Niemann Foods)•Carmel, NY

8d•$17 - $19•Onsite

About The Position

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

Requirements

High school diploma or general education degree (GED)
Minimum of 6 months retail experience
Knowledge of retail computer systems, Word and Excel a plus
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).
Slip resistant shoes with closed toe and heel
Ladder
Stepladder
Uniform per store policy
Stand
Walk
Use hands to finger, handle, or feel
Reach with hands and arms
Stoop
Kneel
Crouch
Communicate with associates and customers
Lift and/or move up to 15 pounds
Overhead lifting
Climb
Balance
Lift and/or move up to 25 pounds
Sit
Crawl
Smell
Lift and/or move up to 50 pounds
Close vision
Distance vision
Peripheral vision
Depth perception
Ability to adjust focus
Ability to distinguish colors

Nice To Haves

Passion/purpose
Foodie/farmer
Thirst for knowledge/curious/inquisitive
People enthusiast/outgoing
Genuine
Good communicator/desire to share
Trendy/fun
Honest
Techie
Friendly
Leadership skills
People/Communication skills
Integrity
Ability to multi-task

Responsibilities

Delivers superior guest service and ensure absolute customer satisfaction
Learns and uses the three E’s: Engagement, Educate, Empowerment
Learns and uses the GUEST program
Greet Customers. Be sincere
Use a smile. Project a friendly manner
Engage the customer in casual conversation
Show respect toward customers purchases
Thank them
Maintains customer satisfaction by providing solutions to customer concerns
Assists in training and developing front end staff
Assists in controlling shrink, expenses and labor
Responsible for company assets including cash accountability
Processes information and merchandise through computer system and POS register system at lanes and service desk
Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
Work varied hours/days to oversee front end operations.
Follows all store and department policies and procedures
Follows safety policies and procedures; is a safety role model
Other duties as assigned by supervisor
Assists with supervising Associates on the Front End in the absence of the Customer Service Manager
Overall direction, coordination, and evaluation of the Front End and Associates.
Follows NFI policies and applicable federal, state and local laws.
Plan, assign, and direct work
Address complaints and resolves problems