Assistant Coordinator of Residential Education

California State University•Allen, TX

2d•Onsite

About The Position

This is a temporary position anticipated through June 30, 2027, with the possibility of annual renewal based on budget, up to three years. This recruitment aims to fill multiple vacancies. The Assistant Coordinator of Residential Education (ACRE) assists the Coordinator of Residential Education (CRE) in the daily operations of assigned living areas serving over 700 students. The role involves responding to inquiries, recommending solutions, and advising students on personal and interpersonal concerns. The ACRE is responsible for establishing a positive community atmosphere, promoting conflict resolution, and cultivating supportive relationships within the campus community. They will promote RA and HRE events, represent HRE at university events, and serve on division and university committees. A key part of the role includes assisting in the leadership training and development of RAs and other student staff, as well as aiding in the recruitment, selection, training, and evaluation of RAs. The ACRE provides day-to-day oversight and ongoing review of RAs, reporting progress and recommending disciplinary actions to the CRE and Director. They also assist with planning and implementing student staff training, liaise with other staff to address student needs, and meet with students to discuss concerns, making appropriate referrals to university conduct, counseling, and health services. The ACRE advises RAs on co-curricular program planning and execution, supports student engagement, and reviews incident reports to assist with conduct issue resolution, focusing on educational and developmental outcomes. They interpret and explain HRE standards and conduct processes, document meetings using Maxient, and provide reports to various university leadership. Under the CRE or Director's guidance, the ACRE may manage special assignments such as Academic Support Resources, Residence Hall Association (RHA), National Residence Hall Honorary (NRHH), Admitted Dolphin Day Program, Assessment, RA recruitment, and/or RA Training. This includes planning and implementing related events and collaborating with campus partners. The position requires on-call responsibilities (day, evening, holiday, weekend) in rotation with other HRE staff, including crisis and emergency response, facility maintenance, RA support, and conflict resolution. Summer conference assistance may also be required. The schedule demands significant flexibility, including evenings, weekends, and holidays, and requires living on campus in university-provided accommodations for prompt emergency response. The ACRE works closely with University Police on conduct and health concerns, produces incident reports, and makes appropriate referrals. Participation in ongoing professional development and staff trainings is mandatory, as is maintaining confidentiality of student and personnel information.

Requirements

Equivalent to a bachelor’s degree in a related field
Two years of relevant experience.
Additional experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis.
An advanced degree in a related field may be substituted for the required education on a year-for-year basis.
The personal and social problems typically encountered by present-day college students and the ability to respond to them
Working knowledge of group dynamics and needs
Current issues and trends in higher education
An understanding of student, staff and leadership development
Working knowledge of management techniques, personnel practices, and inventory control
Ability to select, train, supervise, and evaluate students
Ability to analyze emergency situations accurately and take prompt action
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Ability to make decisions and carry through actions having implications for broader HRE, DSA, and/or University goals
Solid administrative and organizational skills such as keeping simple records and accounts (including the ability to effectively utilize computer hardware and software tools such as Microsoft Word, Excel, Outlook)
Effective interpersonal and communication skills
The ability to establish and maintain cooperative working relationships with faculty, administrators, staff, students, and others
The ability to work effectively with a population of diverse constituencies in a complex and dynamic environment
The ability to make reasoned and balanced decisions according to established guidelines in moderately complex situations and make referrals or seek counsel when needed
The ability to acquire a general knowledge of the overall operation and functions of HRE.
Thorough knowledge of and proficiency in English grammar, spelling and punctuation; as well as effective written and oral communication skills, including the ability to provide presentations.
Must be available to work a flexible schedule including nights, weekends and some holidays.
Must be able to work a variable schedule as needed, including evenings and weekends.
Must live on campus in University-provided accommodations so that emergency response requirements can be effectively and promptly fulfilled.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act and must provide reports regarding Clery crimes about which they become aware to the designated campus authority.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Applicants must be authorized to work for any employer in the United States.

Nice To Haves

A bachelor’s and master’s degrees
One or more years of full-time experience as entry-level live-in housing professional
Two or more years as a resident assistant, graduate assistant, or paraprofessional staff member in a university housing program.

Responsibilities

Assists the CRE in the responsibility of the daily operation of assigned living area(s) of over 700 students.
Responds to daily requests for information and assistance from staff, residents, and other interested parties.
Recommends solutions to problems and changes in program procedures to the CRE, and Director of Housing & Residential Education.
Advises and supports students in a variety of personal and interpersonal concerns experienced by students in residence such as roommate mediation and personal and social adjustment issues.
Establishes a positive community atmosphere in their assigned area to promote academic success, intellection and personal development of students.
Promotes proactive conflict resolution among roommates and other students providing direct mediation when needed.
Cultivates effective and mutually supportive working relationships with members of the campus community.
Promotes Resident Advisor’s (RA) and other HRE events throughout the campus and represents HRE at University events.
Serves on Division of Student Affairs & Enrollment Management (DSAEM) and University committees as assigned.
Assists in leadership training and development of RAs, student staff, residents and volunteers to assure that HRE and University expectations for behavior and participation are clearly conveyed.
Assists with the recruitment, selection, training and evaluation of the RAs.
Provides day-to-day oversight of the work and development of assigned RAs.
Provides for on-going review of RAs for purposes of support and ensuring effective completion of the RA Educational Program requirements and expectations through formal and informal training sessions, regular individual meetings, guidance, and assessment.
Reports progress on RA effectiveness to CRE and Director and recommends disciplinary action as needed up to and including removal from the RA program.
Assists with the planning, implementation and assessment of fall and spring student staff training.
Liaises with other staff, both within HRE and outside the department, to respond to student needs as appropriate.
Meets with students on a regular basis to address behavioral, adjustment, roommate, and other concerns.
Requests assistance and provides university conduct, counseling and health center, and other service referrals, as appropriate.
Advises the RAs in the planning, implementation, execution, and assessment of co-curricular programs as outlined in the HRE educational event planning model and consistent with University and DSAEM mission and strategy.
Supports broad student engagement across a variety of academic, curricular, and co-curricular programs through support and promotion of campus events throughout their assigned living area.
Reviews incident reports and assists CRE and the Director with timely and appropriate resolution of conduct issues.
Works within the guidelines of the HRE and University conduct processes with an emphasis on educational and developmental outcomes.
Meets with students to discuss violations and assign sanctions when appropriate for minor and intermediate-level violations.
Interprets and explains HRE standards, expectations, procedures, and the developmental/educational goals of the conduct process to RAs and residents.
Effectively documents meeting invitations and outcomes using Maxient (the University conduct information system) or other modes as appropriate.
Provides reports to the Director of Housing & Residential Education, the Director of Housing Services & Operations, the Assoc. Vice President for Student Life & Support Programs and Dean of Students and the Vice President of Student Affairs & Enrollment Management (VPSAEM).
Under the direction of a CRE or the Director, advises a special assignment(s) that may include one or more of the following areas: Academic Support Resources, Residence Hall Association (RHA), National Residence Hall Honorary (NRHH), Admitted Dolphin Day Program, Assessment, RA recruitment, and/or RA Training (additional special assignment areas may be developed and assigned).
Special assignment area includes the planning and implementation of related events, encouraging student involvement and engagement, and collaboration with campus partners to support a seamless learning environment.
Assumes day, evening, holiday, and weekend on-call responsibilities in rotation with other HRE staff.
Provides assistance on an as-needed basis to the Lead Coordinator of Conference Services & Marketing Initiatives when HRE hosts conference guests during summer months.
Summer Conference assistance includes customer service, emergency response, and on-call duty support for conference clients.
Provides day, evening, and weekend on-call responsibilities in rotation with other HRE staff.
On-call services include crisis and emergency response, facility maintenance, direction and support for the RAs, and conflict resolution for all members of the residential community.
Schedule requires significant flexibility to include evening, weekend, and holiday hours as scheduled and/or as needed to respond to urgent issues.
Works closely with University Police in the immediate response and resolution of student conduct or health concerns.
Following responsive interventions, the ACRE produces incident reports, provides direction to RAs and student staff, and provides appropriate conduct, counseling, Title IX/DHR, and health center referrals.
Participates in on-going professional development and attends all staff trainings and meetings.
Maintains confidentiality of student information at all times in accordance with FERPA requirements and established procedures.
Maintains confidentiality of personnel information.
Performs additional related duties as assigned.